1. Who We Are
Velcore Automotive Pty Ltd supplies automotive parts and delivers mechanical services to private motorists, fleets and workshops across Melbourne VIC. For the purposes of the Privacy Act 1988 (Cth), we are an APP entity and we handle personal information in line with the 13 Australian Privacy Principles.
2. The Australian Privacy Principles
The APPs govern the way organisations collect, hold, use and disclose personal information. This policy sets out how we comply with each relevant principle, including APP 1 (open and transparent management), APP 5 (notification of collection), APP 6 (use and disclosure), APP 7 (direct marketing), APP 8 (overseas disclosure), APP 11 (security of personal information), APP 12 (access) and APP 13 (correction).
3. Information We Collect
We only collect personal information that is reasonably necessary for our functions and activities. This may include:
- Your name and email address;
- Your suburb or delivery address within Melbourne VIC and wider Victoria;
- Vehicle details such as make, model, year, registration and VIN, where required to identify correct parts or perform mechanical services;
- Details of your enquiries, quote requests, bookings, invoices and service history with us;
- Technical information such as IP address, browser type and pages visited, collected through cookies and similar technologies.
We do not collect sensitive information (such as health, racial or religious information) and we ask that you do not send us sensitive information by email.
4. How We Collect Personal Information
Wherever practicable, we collect personal information directly from you, for example when you:
- Complete the quote request form on our Get a Quote page;
- Send an enquiry via our Contact page or email us directly;
- Order parts or book mechanical services with our Melbourne VIC workshop;
- Interact with our website, where cookies and analytics tools record visit information.
We will not collect personal information from third parties without taking reasonable steps to notify you, except where permitted by law.
5. Why We Use Your Information
We use and disclose personal information for the primary purpose for which it was collected, including to:
- Prepare and provide quotes for parts and mechanical work;
- Source, supply and deliver automotive parts;
- Book, perform and invoice mechanical services;
- Honour warranties and handle returns under our Terms of Service;
- Respond to your questions and follow up on enquiries;
- Improve the content, performance and security of our website;
- Meet our legal, tax and record-keeping obligations.
We will not use your personal information for a secondary purpose unless you would reasonably expect it, you have consented, or the use is permitted or required by law.
6. Direct Marketing and Opt-Out
We may occasionally send service updates or offers about automotive parts and mechanical services where you have consented or where the Spam Act 2003 and APP 7 permit. Every marketing message will include a simple way to opt out. You may also opt out at any time by emailing ceo@velcoreautomotiveau.space, and we will action your request promptly.
7. Disclosure to Third Parties
We do not sell, rent or trade your personal information. We may disclose it only where reasonably necessary, to:
- Parts suppliers and distributors, to source and confirm correct components;
- Courier and freight providers, to deliver parts to your address;
- Payment processors and our financial institution, to process transactions;
- IT and hosting service providers who support our website and email systems;
- Professional advisers (such as accountants) and regulators, where required by law.
Some of these providers may store or process data outside Australia. Where an overseas disclosure occurs, we take reasonable steps under APP 8 to ensure the recipient handles your information consistently with this policy and the APPs.
8. Cookies and Website Analytics
Our website uses cookies and similar technologies to remember your preferences, measure traffic and improve usability. Most browsers allow you to refuse cookies or delete them through your browser settings; refusing cookies may affect some functionality of the site. Analytics data is used in aggregate and is not used to identify individual visitors.
9. Security and Storage of Personal Information
Under APP 11, we take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include access controls, secured storage systems and limiting personal information to staff and providers who need it to perform their role. When information is no longer required and no retention obligation applies, we take reasonable steps to destroy or de-identify it.
If a data breach occurs that is likely to result in serious harm to any individual whose information we hold, we will assess the matter and comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
10. Access to and Correction of Your Information
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@velcoreautomotiveau.space with details of your request. We will respond within a reasonable period (generally within 30 days). There is no charge for making a request; a reasonable charge may apply only for providing a copy of the information.
11. Complaints and Enquiries
If you believe we have breached the APPs or this policy, or you have any questions about how we handle personal information, please contact us at ceo@velcoreautomotiveau.space. Please include enough detail for us to investigate. We will acknowledge your complaint and aim to provide a written response within 30 days.
If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner at www.oaic.gov.au or by writing to GPO Box 5218, Sydney NSW 2001.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and the "Last updated" date above will be revised. Continued use of our website after an update constitutes acceptance of the revised policy.
13. Contact Details
For all privacy matters, please contact:
Velcore Automotive Pty Ltd (ABN )
Automotive parts and mechanical services · Melbourne VIC
Email: ceo@velcoreautomotiveau.space
Website: https://velcoreautomotiveau.space